Client Contact

Efficient debt collection requires organisation and regular client contact. Our staff are knowledgeable, helpful and approachable and will keep you informed of progress on a regular basis. We encourage you to approach us at any point through the collection process either to discuss the progress of your case or the tactics for collecting your debt. Furthermore, we will keep you informed at each particular stage of the debt collection programme so that you know exactly how matters are progressing.

Where we are dealing with multiple debts for a client, we will provide regular reports at an agreed time and in an agreed form to suit the client’s own reporting requirements. Before undertaking the collection programme, we also agree with the client the format of all letters, telephone calls and reports to ensure that the client retains control over the collection programme and does not in any way damage the client’s reputation.

Should you wish to discuss any client contact issues, then please contact Arno Rudolf on +44 (0)20 8201 6299.

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