Panorama of London

FAQs

What type of debts do you collect?

We undertake debt collection for a variety of clients both corporate and individual across a wide range of industries.

Do you request upfront fees when you take on a debt collection case?

No. Unlike many debt collection agencies we do not require any upfront fees nor are there any upfront charges when we take on a debt collection case. There are no hidden charges.

What are the advantages of instructing a firm of solicitors over a debt collection company?

We are regulated by the Solicitors Regulation Authority (SRA Number 484399). This is important not only in relation to the level of service that you can expect from us when instructing us to collect your debt but also that you can be certain that all debts collected by us are protected.

How much experience have you of debt collection?

The practice has been established for over 20 years during which time we have undertaken a vast amount of debt collection cases.

How successful are you in collecting debts?

Collecting debts successfully depends on a number of factors including the type of debt, the age of the debt and the profile of the debtor. We will consider all these issues when we receive an instruction to collect the debt so that we can give you a realistic assessment at the outset of the likelihood of us being able to successfully collect the debt. However we consider the fact that we have been collecting debts successfully for clients for a number of years is testament to our success rate.

What is your approach to collecting debts?

The art of collecting a debt is to understand the nature of the debt and the debtor. This dictates the approach that we adopt with the debtor. For example it is often the case that a client will instruct us to collect a debt from a customer with whom they wish to continue their business relationship. In those circumstances we would adopt a sensitive approach. In the event that there is no longer any commercial relationship between the client and the debtor then we would take a far more direct approach to collecting the debt.

What methods do you use to collect a debt?

There are various different approaches. However we adopt a commercial approach to the debt collection process and will seek to recover your debt as quickly as possible. As we are solicitors we are experienced in the full range of legal procedures that are open to collect from a debtor. It is always our approach to try to avoid court proceedings and litigation if at all possible although sometimes court proceedings are unavoidable. However you can rest assured that legal proceedings would never be issued without first receiving your full instructions and without us first having giving you an appraisal as to the likelihood that court proceedings would produce a favourable result for you.

Can you collect overseas debts?

Yes. We have successfully collected debts for clients in America, Asia and Africa. We have connections with lawyers and debt collection companies in a number of countries and collaborate with them where appropriate to collect debts abroad.

If I instruct you to collect the debt will I receive regular reports on the progress of the debt collection process?

Yes. We will keep you updated on the progress of any debt we are instructed to collect. Where we are instructed to collect dents on an ongoing basis you will receive a regular report in a form that suits your requirements as to the progress on the various debts being collected.

How long will it take to collect my debt?

The time it takes to collect a debt depends very much on the type of debt. However we pride ourselves on commencing the debt collection process as soon as we receive an instruction from a client and pursuing the claim to a conclusion as quickly as possible.

Will I be able to discuss my debt collection matter with you?

Yes. When we receive an instruction to collect a debt we will allocate to you a member of staff who you can call or e-mail to discuss progress, tactics and general progress of the debt collection process. We are always available on the telephone.